Contact Us

Got a question about a sweepstakes casino we've covered, spotted something that needs updating, or just want to tell us we missed a platform? This page explains how to reach Sweepstakes Casinos, what we can actually help with, and what's better directed elsewhere.

What we can help with

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos available to US players. We're not an operator ourselves — we don't run any of the platforms listed in our rankings, hold player funds, or process redemptions. That means the things we're best placed to help with are:

• Corrections to information on our site, such as an outdated welcome offer, a changed eligible-state list, or a rating that needs a second look
• Questions about how we research and rank sweepstakes casinos, including how we treat Gold Coin and Sweepstakes Coin offers
• Suggestions for platforms we haven't reviewed yet
• Feedback on the site itself — broken links, confusing sections, or anything that made your visit harder than it should have been
• General questions about how the sweepstakes model works, so you know what to check before signing up anywhere

What to contact the operator about instead

Because each sweepstakes casino sets its own rules, we can't act on your behalf for anything account-specific. If your question involves any of the following, it needs to go to the platform directly, using the support contact listed on their own site:

• Redeeming Sweepstakes Coins, redemption thresholds, or how long a payout is taking
• Identity verification (KYC) — submitting ID, proof of address, or resolving a failed check
• Account access issues, password resets, or a locked or closed account
• Missing daily rewards, login bonuses, or a promotion that didn't apply correctly
• Purchases of Gold Coin packages, refunds, or billing disputes
• Whether the platform accepts players from your state right now

We simply don't have visibility into individual player accounts, so even with the best intentions we can't resolve these from our side. The operator's help centre or support team is always the fastest route.

Before you reach out about eligibility or legal questions

We get a steady stream of questions along the lines of "is this legal where I live?" or "can I actually get paid out?" These are fair questions, and worth answering honestly rather than quickly:

• Sweepstakes casino availability varies by state. Some states are excluded by individual operators for legal or business reasons, and that list can change without much notice.
• We're not able to give you a legal opinion on your specific situation. If you're unsure whether a platform is appropriate to use from your state, the operator's own terms and conditions — and if needed, independent legal advice — are the right place to check.
• Redemption of Sweepstakes Coins typically involves identity verification and a minimum threshold, and processing times differ by operator. We report what's published or reasonably confirmed, but the operator's support team has the final word on your specific case.

For general background on how the sweepstakes model works and how prize redemption typically fits together, our About Us page covers how we approach reviews, and our Responsible Gambling page has resources worth reading if gaming ever stops feeling like entertainment.

Reporting an error on this site

We rely on published operator information — welcome offers, eligible states, coin structures — and terms change more often than most sites like to admit. If you spot something that looks out of date, the most useful message includes:

1. The name of the platform and the page where you saw the information
2. What you believe has changed, ideally with where you saw the updated version
3. Roughly when you noticed the discrepancy

That's enough for us to verify and correct it. We'd rather hear about a mistake than have it sit uncorrected.

A note on what we don't do

We don't process payments, hold coins or currency, run promotions, or make redemption decisions — those all sit with the individual sweepstakes casino brand. We also don't offer legal, tax or financial advice. If a redeemed prize raises tax questions, that's a matter for federal and state guidance, or a tax professional, not something we can advise on here. Our role is limited to research, comparison and plain explanation, and our Terms and Conditions set out how the site itself operates.

Getting in touch

For anything within the scope above — corrections, feedback, general questions about how sweepstakes casinos work, or a platform you'd like us to look at — use the contact details provided elsewhere on this site. Include enough detail for us to act on your message the first time, and we'll take it from there. If your question turns out to be operator-specific, we'll point you toward the right place rather than leave you guessing.